Refund policy

RETURNS AND REFUNDS

Because our products are made-to-order, we are unable to offer returns, exchanges, or refunds except in cases when a customer received an incorrect, faulty, or damaged item.

We cannot offer returns, exchanges, or refunds for size, fit, change of mind, or ordering the wrong item.

Please refer to the size guide provided on every product page (where relevant) prior to placing an order.

If you received an item that was incorrect, faulty, or damaged, please contact us within 7 days of delivery at mama@irreverentmother.com with your order number and photos that can help describe the issue. We will do our best to make it right!

If your request is approved, we will offer a replacement, refund, or other reasonable solution depending on the issue and item availability.

Made-to-Order and Pre-Production Items

Some items may be produced only when you place an order or offered while production is still underway. These items may require additional fulfillment time before shipment. Please refer to our shipping policy for fulfillment and delivery estimates.

If an order is delayed beyond the stated fulfillment estimate, we will contact you by email with an updated timeline and any available options, including cancellation and refund options when required.

Refunds

Approved refunds will be issued to the original payment method. Once a refund is processed, the time it takes to appear in your account may vary depending on your bank or payment provider.

Questions

If you have questions about our returns and refunds policy, or about your order, don’t hesitate to contact us.